FAQ around thermal-copiers ( based on Infrared-lamp-technology ): Q: How is the basic function of a thermal-copier? A: During the copying-process ( infrared-exposure ) the rays generate heat on the Carbon-coated areas of the motif, melt the wax-coating and transfer it onto the top-layer of the stencil-paper-unit. Q: Do you offer a warranty for your machines? A: Yes, we offer a 12-month warranty if used properly. Unfortunately we're not responsible for heavy shocks during transport that might cause breakage of inner parts as lamp or roller. In such a case please complain immediately upon receipt at the responsible freight-forwarder. Q: Do you check your machines before shipping them out? A: Yes, each machine is tested and you'll receive a sample, indicating the optimum speed. We do also pack a fresh stencil-paper for your own first successful copy after receipt of the machine. Q: Are your new machines blocked for transport? A: Yes, to avoid breakage on transport we've inserted 2 rubber-stripes that have to be removed after opening 2 red-marked transportation-lock-srews. You'll find an instruction on the new machines how to do this. Q: What type of printer do I need to print the motif? A: We do advise to use laser-printers or -copiers. Using black powder-toner-cardridges. You can find these models under 100 US $, combining USB-print and stand-alone-copy-functions, even with enlarging and reducing! A phantastic combination for effective work with our thermal-copiers. Q: Do your copiers need to be warmed up? A: No, just start by switching on the main-switch on the back and start immediately by inserting the carrier. Q: Is it necessary to use a carrier-foil? A: Yes, the use of a carrier helps to keep the machine clean inside. Otherwise wax-residues might be found later on glass-tube and rubber-roller. Q: I've no transfer of motif. What's wrong? A: If both inner rollers rotate and the lamp lights up, please check if you're using the correct printer for your motif. Q: Can I do stencils from designs done by hand? A: Yes, if you use a black pencil or fiber-tip-pen using Carbon-pigmented (archival/light-proof) ink you can do direct copies/stencils from your design. Q: What is the standard speed-setting? A: Please start on speed-settings as 7.5 and adapt if necessary. You'll get lighter copies using higher speed-numbers and vice-versa. Q: Can I use cheaper cloned / not original stencil paper? A: Most clones are so inferior in quality, that there aren't good or even no results. Don't waste money and use the original US-manufactured thermal papers only! Q: After the copy the rollers are still rotating? Is this wrong? A: No, after each copy our machines cool down automatically, this might take some minutes. Q: I've an inkjet-printer with 5 or 6 ink-cartriges. One is Pigment-Black. Can I use it? A: Yes, but only inkjet-printers with black-pigmented inks work, but usually you've to use the text-setting also for printing picture-files, thus using only the black-pigmented cartridge. Q: Which paper-colour can I use? Classic-Purple or Green? A: For Europe we do advise to use the green EU-conforming papers only, for best results in combination with the green transfer-cream from the same manufacturer. Q: Does the new green thermal-paper need another speed-setting? A: No, both paper-colours can be used on the same speed-setting. Q: Does the thermal-copier need cleaning or maintenance? A: Yes, please check in regular intervals, if there are wax-or paper-residues on glass-tube or rubber-roller. Wax-residues can easily be cleaned by using white spirit on a tissue-paper.