- Your equipment MUsT be cleaned!
- Please remove any ink, blood, rubber bands, o-rings, etc from equipment and/or machines prior to sending
- Package your equipment in a small box or padded envelope to prevent damage during the shipping process
You MusT download, complete, and send the above Service Form with your equipment. Any items received without a Service Form will be sent back unrepaired.
Machines must be sent back to the original builder to be serviced.
Please ship your equipment with a method that allows tracking so that you may track the progress of your shipment and know when your equipment arrives to the builder.
Repairs should be sent directly to Lucky Supply USA. Please include $10 for return shipping. If other charges apply to the service, those charges can be calculated after the equipment is received and assessed. by the builder.. Though we make every effort to repair your equipment and machines as soon as possible, we are very busy so please allow ample time for repairs to be completed/